Shipping Information:

Please see our delivery info page for more information.


Refund, Returns and Cancellation Policies:

Once confirmed, the order is final and cannot be canceled. No refund is provided.

Exception:

If you made an order by mistake or wish to make change(s) to your order, please notify us immediately, right after you place your order. No more than 2 hours late. We then able to cancel your order and issue credit to you, or make any necessary change.

Substitution Policy

Occasionally, substitutions of flowers or containers (vase, box, teddy bear, wrapping) are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.


Frequently Asked Questions:

1. What city do you deliver to?

We service flowers and gifts to the following cities/provinces:

Saigon: Delivery Time 24 Hours

Ba Ria-Vung Tau: Delivery Time 72 Hours

Ben Tre: Delivery Time 72 Hours

Binh Duong: Delivery Time 72 Hours

Can Tho: Delivery Time 72 Hours

Dong Nai: Delivery Time 72 Hours

Long An: Delivery Time 72 Hours

Tien Giang: Delivery Time 72 Hours

Vinh Long: Delivery Time 72 Hours

For orders outside of SaiGon, we need to receive your order at least 3 days in advance.

Please see our delivery info page for shipping fee outside of Saigon.


2. How do I know that my order has been placed?

You will receive an email notification that the order has been placed, as well as the total dollar amount and a list of what was ordered.

Please be sure that your spam mail's folder does not block emails from Qua123.com.


3. How do I know if my order has been delivered?

We will send you an email receipt with the recipient’s signature and photo (if request).


4. Can I send a personalized message with my order?

Yes. During checkout, you can input a message for the recipient in the "message to sender" textbox. We will then transcribe your message in a card and send it to the recipient along with your gifts.


5. How Do I Pay?

You can use PayPal Express Checkout or if you already have a PayPal account, simply log into your PayPal's account and pay during checkout.

You do not need to have a PayPal account when paying with us.

What is PayPal?




If none of these FAQs has successfully answered your question, or if you need further help, please contact us at: service@qua123.com / or online chat (if available).

or

Fill in the form below